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Your Money Matters: The FHAS Commitment to Fast Refunds

IDRE-RefundTimely Refunds Under the No Surprises Act  

Under the No Surprises Act, an IDRE must refund the prevailing party its IDRE fee within thirty (30) calendar days. While the law is clear, problems persist across the system.

FHAS maintains a 100% refund timeliness rate, with over 50,000 refunds processed this year alone. How do we achieve this? It's pretty simple—we employ dedicated personnel who care about your money.

How the Refund Process Works:  

  1. Reconciliation: Once a payment determination is reached or a case is closed, the IDRE reconciles the funds, which includes verifying the payment receipt (or lack thereof).
  2. Payment Methods:

    1. ACH or Check: Refunds for payments made via ACH or check will be issued by paper check unless the client provides their ACH information for a direct refund.

      1. These refunds are distributed back to clients every two weeks.

      2. A detailed remittance showing the refund breakdown is included (enclosed with the refund or emailed if ACH).

    2. Credit Card or E-Check: Payments made on our website will be refunded electronically to the same credit card or bank account used for the original transaction.

      1. Each refund is processed individually through our bank website.

      2. For each processed refund, a refund receipt is sent to the client's email address.

Timely refunds should be a critical factor in determining which IDRE to use. This metric is essential for gauging IDRE performance.  

If you have questions or inquiries, please get in touch with us online or call us at (800) 664-7177. Timely refunds are not only required by law—they're our commitment to doing things right.